Terms & Conditions
1. Services
Strategic Solutions by Shannon provides personalized executive assistant, administrative, and business support services. Services may include calendar and scheduling management, email organization, travel coordination, client communication, research, project support, and process improvement. Services are customized to meet each client's needs and outlined in an agreed-upon service agreement.
2. Payment
Payment is due according to the terms outlined in your service agreement. Retainer payments are due monthly unless otherwise agreed upon in writing. All fees, payment methods, and applicable payment terms will be communicated before services begin.
3. Scheduling and Cancellations
Meetings may be held virtually or in person, depending on the client's needs and mutual availability. Clients are asked to provide at least 24 hours' notice for cancellations or rescheduling. Additional scheduling and cancellation terms may be outlined in the service agreement.
4. Confidentiality
I value your privacy and will treat business information, communications, and materials shared during our partnership as confidential. Information may be disclosed when required by law or when necessary to protect the safety of individuals or comply with legal obligations.